CC
Charlton C
1 reviews | Active since Feb 2024
03 Mar 2025, 22:09
Cell C very disappointing
I recently reversed an upgrade the same day I had taken it out because I wanted to do it in the store with the agent I had interacted all along. A week later the reversal is not yet done and I get different answers from different agents. I sometimes wonder if they are working o the same system and at the same company. the agents treat you with utter disrespect.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
04 Mar 2025, 07:46Dear Charlton Campbell,
Thank you for reaching out and sharing your experience with us.
We sincerely apologize for the delay in processing your upgrade reversal and for the inconsistent information you have received. This is not the level of service we strive to provide, and we understand how frustrating this must be. Please be assured that we have escalated this matter to the relevant team to ensure your reversal is completed as soon as possible. Additionally, we are reviewing the service you received to address any communication gaps and improve your experience moving forward. One of our dedicated consultants will contact you shortly with an update.
Thank you for your patience, and we appreciate the opportunity to resolve this for you.
Regards,
Cell C | GN
Thank you for reaching out and sharing your experience with us.
We sincerely apologize for the delay in processing your upgrade reversal and for the inconsistent information you have received. This is not the level of service we strive to provide, and we understand how frustrating this must be. Please be assured that we have escalated this matter to the relevant team to ensure your reversal is completed as soon as possible. Additionally, we are reviewing the service you received to address any communication gaps and improve your experience moving forward. One of our dedicated consultants will contact you shortly with an update.
Thank you for your patience, and we appreciate the opportunity to resolve this for you.
Regards,
Cell C | GN
Best regards,
Cell C's reply04 Mar 2025, 07:46
Official
Dear Charlton Campbell,
Thank you for reaching out and sharing your experience with us.
We sincerely apologize for the delay in processing your upgrade reversal and for the inconsistent information you have received. This is not the level of service we strive to provide, and we understand how frustrating this must be. Please be assured that we have escalated this matter to the relevant team to ensure your reversal is completed as soon as possible. Additionally, we are reviewing the service you received to address any communication gaps and improve your experience moving forward. One of our dedicated consultants will contact you shortly with an update.
Thank you for your patience, and we appreciate the opportunity to resolve this for you.
Regards,
Cell C | GN
Thank you for reaching out and sharing your experience with us.
We sincerely apologize for the delay in processing your upgrade reversal and for the inconsistent information you have received. This is not the level of service we strive to provide, and we understand how frustrating this must be. Please be assured that we have escalated this matter to the relevant team to ensure your reversal is completed as soon as possible. Additionally, we are reviewing the service you received to address any communication gaps and improve your experience moving forward. One of our dedicated consultants will contact you shortly with an update.
Thank you for your patience, and we appreciate the opportunity to resolve this for you.
Regards,
Cell C | GN
Best regards,
Cell C's replyOfficial
05 Mar 2025, 15:17Dear Charlton,
We contacted you on the provided number, but the call went to voicemail. An SMS was sent to inform you of the failed attempt.Additionally, we received feedback from confirming that the upgrade has been reversed, and it is no longer appearing under your profile.
If you have any further questions or need assistance, please feel free to reach out.
Regards,
Cell C | RM
We contacted you on the provided number, but the call went to voicemail. An SMS was sent to inform you of the failed attempt.Additionally, we received feedback from confirming that the upgrade has been reversed, and it is no longer appearing under your profile.
If you have any further questions or need assistance, please feel free to reach out.
Regards,
Cell C | RM
Best regards,
Cell C's reply05 Mar 2025, 15:17
Official
Dear Charlton,
We contacted you on the provided number, but the call went to voicemail. An SMS was sent to inform you of the failed attempt.Additionally, we received feedback from confirming that the upgrade has been reversed, and it is no longer appearing under your profile.
If you have any further questions or need assistance, please feel free to reach out.
Regards,
Cell C | RM
We contacted you on the provided number, but the call went to voicemail. An SMS was sent to inform you of the failed attempt.Additionally, we received feedback from confirming that the upgrade has been reversed, and it is no longer appearing under your profile.
If you have any further questions or need assistance, please feel free to reach out.
Regards,
Cell C | RM
Best regards,