Cell C - VERY BAD UPGRADE SERVICE !!!!

I have been a Cell C client for 8 years now, the last 3 days has really tested my patience with them. I phoned Cell C Direct to upgrade my contract on the 30th of November 2020. The first lady I spoke to, told me that they don't have a S20 in stock and convinced me to go for the S20 plus, after being on the line for 2 hours, she advised me that their system is offline and she was going to phone me back in 5 minutes, which never happened. I phoned again after 2 hours, and spoke to a different lady, who told me that she was going to submit everything and that someone will phone me back in 3 hours to do the upgrade......(why, I don't know) Also never happened. I phoned yesterday, spoke to a guy this time, who advised me that nothing was done on their side and that he will now assist me with the upgrade. By now they did not have the S20 in stock and also not the S20 plus anymore, so he convinced me to take the S20 Ultra. After being on the phone with him for quite some time, he advised me that I have failed my security question, and can therefor only try again in 24 Hours to upgrade my contract. I have now, today, phoned Cell C direct for the LAST time (speaking to a guy again), they don't have any of the S20 range phones offered to me in stock and can't tell me when they will have again, he wanted to convince me to now go for the Note (that will also include the Samsung Active 2 watch as the other previous contracts offered to me), by this time I was already angry and frustrated, as I blew off my steam on the last guy about everything, he actually started treating me as if I was wrong for feeling the way I do, and started yelling back at me!!!!

And I didn't even mention all the times they dropped my calls before I could even get through to an agent.

I have convinced so many people to port to your network in the past, you have really disappointed me.

Kindest regards Your future MTN client!