Cell C very bad uograde and customer service.

Item: Cell C
Rating: 1
Author: elsie van de venter

Regarding Cell C numbers *** and ***. I upgraded on 5 Feb 2022 to Samsung S21 Fe with smar****ch. I have not yet received the new phones, although Cell C policy is within 3 to 7 days. Cell C had the phones in stock when I upgraded. When I enquired after 10 days, the customer care agents says it is out of stock, and no one of them wants to enquire for me as of when the stock will arrive. You have exceeded the 3 to 7 days delivery period promise and your customer service is extremely bad. I have phoned about 12 times, with agents promising to phone me back, but no one phones back. They send me from one department to another sometimes 4 or 5 times, to no avail. Cell C Please phone me on *** urgently with the delivery date, this is really the worst service! Your agents are not very friendly, they are not informed about their products, they just say they can not help. I have emailed the customer service twice, also no response. Your sms number does not deliver my sms querie. The message service on your website is out of order. I am ashamed to be your customer. Thank you Elsie van de Venter I sent above message on 16 Feb 2022. Still not received an answer. Elsie van de Venter

Helpful (0)

Replies (3)

evdv

elsie van de venter's updateReviewer Update

23 Feb 2022, 15:32

Thanks for the reply. I want to know when will you receive stock and when will my hanseys be shipped. I was told last week by an agent you woul receive stock yesterday?

evdv

elsie van de venter's update23 Feb 2022, 15:32

Reviewer Update

Thanks for the reply. I want to know when will you receive stock and when will my hanseys be shipped. I was told last week by an agent you woul receive stock yesterday?

evdv

elsie van de venter's updateReviewer Update

23 Feb 2022, 15:37

Thanks for the reply. I want to know WHEN will you receive stock and when will my handsets be shipped. I was told last week by an agent you woul receive stock yesterday?

evdv

elsie van de venter's update23 Feb 2022, 15:37

Reviewer Update

Thanks for the reply. I want to know WHEN will you receive stock and when will my handsets be shipped. I was told last week by an agent you woul receive stock yesterday?

evdv

elsie van de venter's updateReviewer Update

23 Feb 2022, 17:50

Thanks, but your answer is not satisfying, I mean, you could phone the supplier to find out. Or send me your suppliers contact number, I will gladly follow up the delivery date for you. And I will not even send you my telephone bill. Otherwise I need the contact number of your CEO mr Douglas Stevenson, does he know about the bad service his company delivers to customers?

evdv

elsie van de venter's update23 Feb 2022, 17:50

Reviewer Update