JD
Julie D
1 reviews | Active since Dec 2016
09 Nov 2020, 18:31
Cell c vanishing airtime
Bought R100 airtime,then loaded a R20 data bundle,airtime showed R81 left.When checked later airtime was R0.00,i did not make any calls,even the bonus airtime was gone.Customer care says i didnt pass security question so they cant help me.Im sure i know how and when i recharged and 2 numbers i called but no luck.Messengered cell c was told may be subscriptions that took airtime,checked and have no subscription on my phone.So there is no reason for airtime to be gone but no help from cell c,to them it must be perfectly ok to just take peoples money
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Cell C's replyOfficial
09 Nov 2020, 20:14Good day Julie
Thank you for reaching out to us.
Our record shows that, your airtime was used for internet.
If you spend more time on the internet than on calls, we advise that you always have an active data.
^NT
Thank you for reaching out to us.
Our record shows that, your airtime was used for internet.
If you spend more time on the internet than on calls, we advise that you always have an active data.
^NT
Cell C's reply09 Nov 2020, 20:14
Official
Good day Julie
Thank you for reaching out to us.
Our record shows that, your airtime was used for internet.
If you spend more time on the internet than on calls, we advise that you always have an active data.
^NT
Thank you for reaching out to us.
Our record shows that, your airtime was used for internet.
If you spend more time on the internet than on calls, we advise that you always have an active data.
^NT