Cell C Vangate Mall

Can we please get assistance with the training and education at Cell C. We have people employed not robotics waiting to reply. I bought two phones at Cell C, all my contracts coming to an end , one last December being my last payment and one in March this year. Upon closure of one contract suddenly there are subscription fees which just began and I am not even using the numbers in any of my phones.

I arrive at a shop the employed robotics tell me I should know because I have subscribed but I am telling them the SIM card isn’t in use, they can check the services I have been paying for are not used, how can I subscribe on an unused SIM card especially when my contract ended.

“You need to get the a new SIM card R11.69 (I’m not sure of the price in cents) do sim swap then call cell c to cancel. It’s like people are taken from the street to a shop to work. They shout at me as if I’m fool. I mean it’s their products they need to understand what they selling and be ready to account and answer.

Furthermore they call their call Centre, whom the agent tells me they need to show me what is going on, next thing “our systems are down” I mean seriously. The time I spent for Cell C de*****ing me. I use to be a fan of the brand but I guess the level of competence is so low currently and I hate I even got into contracts with Cell C.

It is for this same incompetence that we paid a settlement amount with my friend previous and after 3 months my friend was handled over to lawyers. We don’t need such culture that is begging to erupt at Cell c.

I real need answers before I contact my lawyers.

Regards Emmanuel Bhengu ***