CELL C UTTER UNWILLINGNESS TO ASSIST EVEN EXISTING CLIENTS!!

<p>i am an existing cell c client since feb 2014, my contract expires in Feb of next year. about two weeks ago i lost my cell phone(existing contract). i have since blocked the phone only to learn that i am due for an upgrade only in November and that an uprade before that will not be possible even though i have less that 6 months remaining on the contract. Okay so i want to apply for a new contract in order to do that i will have to unblock my current contract, okay so please unblock it (nobody at cell c can do this). i have telephonically spoken to a Koketso in Client services who reffered me to a Mahlatsi in sales who then reffered me to a Rusina and last but no least Emily Khotini in retention who simply said it cannot be done becuase of an error. i wonder if anybody will assist in this regard or shoudi take my business else where.</p>