Cell C - Useless Service - No ***** Department

My identity was ****** and someone opened up a cell c contract with my bank account. I am now facing a monthly debit order over R 1500. I have on 3 separate occasions (for the past 2 weeks) sent my id document, 3 months bank statement, affidavit and alternate number to *** and all I have gotten is an automatic reply without a case number.

Thank you for your email.

Please take note of the following:

All ***** related queries will be attended to within 48 working hours (working days - Monday to Friday, excluding Public Holidays).

• Please forward New Application queries through to Credit Vetting for validation. (***).

• Upgrade queries must be forwarded to # Upgrade Reversals (***).

• All other ***** related queries, need to be logged on IPCC and assigned to the ***** Queue.

• If assistance is needed to log TT, please refer to TPHD (Trade Partner) for assistance.(***).

• All queries from collection agencies need to be referred to edcescalatedqueries (***<mailto:***>).

Kind Regards

The contracts department that I am put through to when I call 135 is unhelpful. They say that they cannot stop the debit orders and Cell C does not have a ***** department that I can contact telephonically and that I should keep using the stupid email address with the pointless automatic reply while thousands of rands are taken from my bank account each month!

In all my life, I have not faced a service as abysmal as this one!