Cell C useless service
I called in twice to make arrangements. I gave in my new banking details twice. The last time I contacted Cellc was on Saturday the 1st May and I was told that the debit order will go off Monday. It didnt happen. I got couple of emails after that advising me to make arrangements but what more for me to do? When I respond to the emails I am getting or rather *** all email bounces. Why is cell c now a kinder garden? It is totally unfair to me. How many times must I call to make arrangements or to update my banking details?
Helpful (0)
Replies (11)0
Replies (11)
Cell C's replyOfficial
04 May 2021, 16:07Dear Mr. Nelushi
Thank you for contacting Cell C.
We have received your review regarding your Cell C account.
We will be debiting your account on the 10th of May. We are experiencing technical difficulties with debit orders. We apologise for the inconvenience.
^NZ
Thank you for contacting Cell C.
We have received your review regarding your Cell C account.
We will be debiting your account on the 10th of May. We are experiencing technical difficulties with debit orders. We apologise for the inconvenience.
^NZ
Cell C's reply04 May 2021, 16:07
Official
Dear Mr. Nelushi
Thank you for contacting Cell C.
We have received your review regarding your Cell C account.
We will be debiting your account on the 10th of May. We are experiencing technical difficulties with debit orders. We apologise for the inconvenience.
^NZ
Thank you for contacting Cell C.
We have received your review regarding your Cell C account.
We will be debiting your account on the 10th of May. We are experiencing technical difficulties with debit orders. We apologise for the inconvenience.
^NZ
's updateReviewer Update
05 May 2021, 19:01I made arrangements twice as per the previous message. I do have money but your debit order system is not working till the 10th of this month and yet my service is suspended until I am debited. Am I being punished for your debit order system that is down? Now I have to withdraw cash and go deposit to your bank account? Where is the fairness there?
's update05 May 2021, 19:01
Reviewer Update
I made arrangements twice as per the previous message. I do have money but your debit order system is not working till the 10th of this month and yet my service is suspended until I am debited. Am I being punished for your debit order system that is down? Now I have to withdraw cash and go deposit to your bank account? Where is the fairness there?
's updateReviewer Update
06 May 2021, 15:21And then you decide to ignore me. My service has been suspended and I am unable to get my job done although I tried to make 2 debit order arrangements from April around the 15th. Now I have to wait till my acc is debited on the 10th in order to use the service.
's update06 May 2021, 15:21
Reviewer Update
And then you decide to ignore me. My service has been suspended and I am unable to get my job done although I tried to make 2 debit order arrangements from April around the 15th. Now I have to wait till my acc is debited on the 10th in order to use the service.
Cell C's replyOfficial
06 May 2021, 15:42Good day
We have activated your line.
Apologies for the inconvenience you have experienced.
^NZ
We have activated your line.
Apologies for the inconvenience you have experienced.
^NZ
Cell C's reply06 May 2021, 15:42
Official
Good day
We have activated your line.
Apologies for the inconvenience you have experienced.
^NZ
We have activated your line.
Apologies for the inconvenience you have experienced.
^NZ
's updateReviewer Update
06 May 2021, 15:48Thank you please debit my account anytime from now please
's update06 May 2021, 15:48
Reviewer Update
Thank you please debit my account anytime from now please
's updateReviewer Update
11 May 2021, 07:46I have noticed that my bank acc hasn't been debited. Can I rather pay using EFT?
's update11 May 2021, 07:46
Reviewer Update
I have noticed that my bank acc hasn't been debited. Can I rather pay using EFT?
's updateReviewer Update
12 May 2021, 15:48I was promised on the 10th after a lot of debit system problems. I kept the funds available for the R1056 debit to go off.
's update12 May 2021, 15:48
Reviewer Update
I was promised on the 10th after a lot of debit system problems. I kept the funds available for the R1056 debit to go off.
's updateReviewer Update
13 May 2021, 14:36Ok I will be waiting.
's update13 May 2021, 14:36
Reviewer Update
Ok I will be waiting.
Cell C's replyOfficial
13 May 2021, 16:42Understood.
^MP
^MP
Cell C's reply13 May 2021, 16:42
Official
Understood.
^MP
^MP
's updateReviewer Update
18 May 2021, 14:27Good day. Debit order still did not go off.
's update18 May 2021, 14:27
Reviewer Update
Good day. Debit order still did not go off.
's updateReviewer Update
01 Jun 2021, 11:10Good day.
My line is suspended again but there is money in my acc. Why can't you debit what I owe you for 2 months now? Do you want me to rather use alternative payment method?
My line is suspended again but there is money in my acc. Why can't you debit what I owe you for 2 months now? Do you want me to rather use alternative payment method?
's update01 Jun 2021, 11:10
Reviewer Update
Good day.
My line is suspended again but there is money in my acc. Why can't you debit what I owe you for 2 months now? Do you want me to rather use alternative payment method?
My line is suspended again but there is money in my acc. Why can't you debit what I owe you for 2 months now? Do you want me to rather use alternative payment method?