Cell C Useless Service

What ******* support, are call center's not there to solve you problems? I accidentally typed the wrong number (mixed 2 numbers around) for a data topup on a data sim.. Once I realized this I called the call center to try and reverse this... what a waste of time... all they do I lie to you and make up stories. First I get told it will take 24 - 48 hours to resolve.. So I wait then after a week of waiting I call again to find out what is going on.. I get told to send a copy of my credit card statement as proof of purchase to ***, so I do with all the required info... and I wait some more.. I call again today and get told no I mustn't sent it to *** I must send it to ***... WHAT??????? DOES ANYONE KNOW ANYTHING ABOUT REFUNDING A SIMPLE MISS ALLOCATION OF A TOPUP??????????????? SURELY THERE IS A SIMPLE PROCESS TO FOLLOW WITH SUCH REQUESTS, I CANT BELIEVE I'M THE FIRST PERSON TO TYPE THE WRONG NUMBER ON A TOPUP. IN ADDITION TO THIS I GET TOLD THIS IS MY FAULT I SHOULDN'T HAVE TYPED THE WRONG NUMBER!!!!!!! AND THAT IS WHEN I LOST IT WITH THE CALLCENTRE AGENT!!

IT IS NOW THE 26TH OF THE MONTH THIS WAS RAISED WITH THEM ON THE 9TH

I SPEND OVER R1500 A MONTH WITH THEM AND THIS IS THE SERVICE I GET???!!!!?!?!?!?!