NW
Nadia W
1 reviews | Active since Aug 2019
21 Oct 2019, 17:03
Cell C: Useless Service
I have been following up with the Cell C's social media about regarding my initial Hello Peter complaint on a regular basis but between them and their legal department it has been nothing but a waste of my time. This has become absolutely ridiculous and it seems the only way you get their attention is by complaining on social media. Again I wish to follow up on the matter regarding my account *** as yet another week has passed and this has still not been resolved. I found out now last week that apparently the account is over R 300.00 in arrears. They told me to pay R 153.62 which I did on 04/09/2019 (almost 7 weeks ago !!!!!!!) already?
I want feedback on the matter apart from just telling me it was referred to the legal department who is never available to take my calls, never responds to my calls and never answers emails. I have been trying to contact them numerous times a day and on a four occasions after holding for around 45 minutes the call is answered and then cut.
This is truly becoming a pain now and not only is it interfering with my personal credit worthiness and score but with the credit worthiness of my newly registered business as well. I have been unable to get the banking product I need for my business as the bank has stated that they can’t give me the cheque account for my business due to the arrears and default with Cell C. Apart from that the legal department keeps you on hold for 45 minutes at a time and never picks up the call or cuts the call once someone does eventually pick up???!!!
I will definitely never refer any of my friend or family to Cell C as the service we receive is absolutely pathetic and a waste of time.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
22 Oct 2019, 07:23Good Day Nadia
Please accept our sincere apologies for the inconvenience experienced.
We have checked our records, your account is up to date. There is no outstanding amount on your account.
^SM
Please accept our sincere apologies for the inconvenience experienced.
We have checked our records, your account is up to date. There is no outstanding amount on your account.
^SM
Best regards,
Cell C's reply22 Oct 2019, 07:23
Official
Good Day Nadia
Please accept our sincere apologies for the inconvenience experienced.
We have checked our records, your account is up to date. There is no outstanding amount on your account.
^SM
Please accept our sincere apologies for the inconvenience experienced.
We have checked our records, your account is up to date. There is no outstanding amount on your account.
^SM
Best regards,
NW
Nadia W's updateReviewer Update
22 Oct 2019, 08:47Thank you for responding.
I have called your customer service centre and requested for my paid up / cancellation letter as per my request given to Mr. Mofeking on the day I had paid the amount owing. He told me that he request was sent to the legal department and that they will send me my paid up / cancellation letter which has also still not happened. Again I have spent over 20 minutes holding for your legal department just to request for my paid up letter and once again the call was cut. Each time I call in to request the letter I get transferred to your “legal” department to obtain the letter, just to wait on hold for 30 – 45 minutes then have my call cut like an idiot by your consultants. Calling the legal department directly is just as bad as there is never any assistance given. This is truly a waste of time and I will not be wasting any more of my time or my airtime by calling you or staying on hold. Thanks to Cell C I can’t get the business account I need until I have the paid up / cancellation letter.
Please send my paid up / cancellation letter to my work email address for me to ensure that this is actually done. To get my email address you can call me on my *** number as I am not comfortable providing my work email address on this site.
I have called your customer service centre and requested for my paid up / cancellation letter as per my request given to Mr. Mofeking on the day I had paid the amount owing. He told me that he request was sent to the legal department and that they will send me my paid up / cancellation letter which has also still not happened. Again I have spent over 20 minutes holding for your legal department just to request for my paid up letter and once again the call was cut. Each time I call in to request the letter I get transferred to your “legal” department to obtain the letter, just to wait on hold for 30 – 45 minutes then have my call cut like an idiot by your consultants. Calling the legal department directly is just as bad as there is never any assistance given. This is truly a waste of time and I will not be wasting any more of my time or my airtime by calling you or staying on hold. Thanks to Cell C I can’t get the business account I need until I have the paid up / cancellation letter.
Please send my paid up / cancellation letter to my work email address for me to ensure that this is actually done. To get my email address you can call me on my *** number as I am not comfortable providing my work email address on this site.
NW
Nadia W's update22 Oct 2019, 08:47
Reviewer Update
Thank you for responding.
I have called your customer service centre and requested for my paid up / cancellation letter as per my request given to Mr. Mofeking on the day I had paid the amount owing. He told me that he request was sent to the legal department and that they will send me my paid up / cancellation letter which has also still not happened. Again I have spent over 20 minutes holding for your legal department just to request for my paid up letter and once again the call was cut. Each time I call in to request the letter I get transferred to your “legal” department to obtain the letter, just to wait on hold for 30 – 45 minutes then have my call cut like an idiot by your consultants. Calling the legal department directly is just as bad as there is never any assistance given. This is truly a waste of time and I will not be wasting any more of my time or my airtime by calling you or staying on hold. Thanks to Cell C I can’t get the business account I need until I have the paid up / cancellation letter.
Please send my paid up / cancellation letter to my work email address for me to ensure that this is actually done. To get my email address you can call me on my *** number as I am not comfortable providing my work email address on this site.
I have called your customer service centre and requested for my paid up / cancellation letter as per my request given to Mr. Mofeking on the day I had paid the amount owing. He told me that he request was sent to the legal department and that they will send me my paid up / cancellation letter which has also still not happened. Again I have spent over 20 minutes holding for your legal department just to request for my paid up letter and once again the call was cut. Each time I call in to request the letter I get transferred to your “legal” department to obtain the letter, just to wait on hold for 30 – 45 minutes then have my call cut like an idiot by your consultants. Calling the legal department directly is just as bad as there is never any assistance given. This is truly a waste of time and I will not be wasting any more of my time or my airtime by calling you or staying on hold. Thanks to Cell C I can’t get the business account I need until I have the paid up / cancellation letter.
Please send my paid up / cancellation letter to my work email address for me to ensure that this is actually done. To get my email address you can call me on my *** number as I am not comfortable providing my work email address on this site.