Cell C useless escalations

have logged 3 escalations with Cell C to refund money back to my account. 29 Jun 2018 Ref ********** 485 - was logged and i was told to wait 14 day for the money to reflect on Cell C side, i was then contacted on the 2 Jul 2018 to provide proof of payment for the refund to be processed. I provide the requested documents. i then followed up on the 12 Jul 2018 and was told my case is closed as the money has been allocated to my Cell C account. I was very clear from the start that i want the money paid back to my bank account, i spoke to a Team leader who advised she will need to log a new escalation as the previous case has been closed. Ref ********** 347 She proceeded to log the new case and advised the previous consultant will be reprimanded for not longing my escalation correctly. She assured me that she had logged this escalation correctly and made it clear i wanted the money refunded back to my bank account. i missed a call from Cell C on the 16 Jul 2018 so i called back to be told my case has been closed again and the feedback is that my money has been loaded onto my Cell C account. i was then told they apologies for the inconvenience but i will have to open another escalation Ref ********** 073 so i did. I called today to find out if there is any update on my escalation and was told i can only ask for feedback after 48 Hours , that is tomorrow. please can i have some support here there must be a better way to solve this issue?

was called by a lady from Cell C who advised she will be able to resolve my query yesterday or today latest. after the call i revived a 4 reference number 8071****48, a hour later i revived a sms asking if i was satisfied with the feedback on my query i should reply yes or no. I rep**** no and received a 5 reference number ********** 223. No I have 5 reference numbers still no resolution on my query?

I am still not happy after every time i logged a escalation i have to be told now wait 7 days, this started on 29 June 2018 it is now the 24 July 2018. I don't know whats the point of calling it a escalation if the turn around times stay the same. at this point i will probably pay Cell c tomorrow again before receiving my refund. please don't call me as you will only tell me it takes 7 days

i received my refund on the 25th July i also received a sms on the 23 July with a "friendly reminder" my payment is due on the 25th July with no surprise it is the 26 July today and still my debit order has not gone off my bank account. My arrangement with Cell c was to be debited on the 25th i am not authorizing Cellc to debit my account on any other date until i have a full explanation on email on what is going on hear, i also called the customer care line and told them they do no have the permission to debit my account until i have a full explanation. i have a recording of the call and will take legal action if my account is touched by Cell C. please provide feedback on email when i am satisfied i will give you the go ahead to process your debit order.