cD
christy D
1 reviews | Active since Jul 2012
07 Mar 2024, 18:30
Cell C useless ***** division
When upgrading my contract with Cell C, I found out I had a data contract that I did not agree to that was opened in 2021 and I had been paying for every month. I sent all required documents to the ***** department and almost a month later and no response or refund. I have had ***** on my ID number and noone has done anything about it.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
07 Mar 2024, 18:38Dear Christy Dennis
Thank you for reaching out to Cell C.
We deeply apologize for the frustration and inconvenience you've experienced regarding the unauthorized data contract and the lack of response from our team. Your satisfaction is of utmost importance to us, and we understand the urgency of resolving this matter.
Your query has been escalated to our dedicated team, and we are committed to addressing it promptly. Rest assured, we will thoroughly investigate the unauthorized contract and the associated charges, as well as the issue with ***** on your ID number.
We value your patience and understanding during this process, and we assure you that we will provide you with a resolution as soon as possible.
Should you have any further questions or concerns, please do not hesitate to contact us directly.
Regards,
Cell C | TM
Thank you for reaching out to Cell C.
We deeply apologize for the frustration and inconvenience you've experienced regarding the unauthorized data contract and the lack of response from our team. Your satisfaction is of utmost importance to us, and we understand the urgency of resolving this matter.
Your query has been escalated to our dedicated team, and we are committed to addressing it promptly. Rest assured, we will thoroughly investigate the unauthorized contract and the associated charges, as well as the issue with ***** on your ID number.
We value your patience and understanding during this process, and we assure you that we will provide you with a resolution as soon as possible.
Should you have any further questions or concerns, please do not hesitate to contact us directly.
Regards,
Cell C | TM
Best regards,
Cell C's reply07 Mar 2024, 18:38
Official
Dear Christy Dennis
Thank you for reaching out to Cell C.
We deeply apologize for the frustration and inconvenience you've experienced regarding the unauthorized data contract and the lack of response from our team. Your satisfaction is of utmost importance to us, and we understand the urgency of resolving this matter.
Your query has been escalated to our dedicated team, and we are committed to addressing it promptly. Rest assured, we will thoroughly investigate the unauthorized contract and the associated charges, as well as the issue with ***** on your ID number.
We value your patience and understanding during this process, and we assure you that we will provide you with a resolution as soon as possible.
Should you have any further questions or concerns, please do not hesitate to contact us directly.
Regards,
Cell C | TM
Thank you for reaching out to Cell C.
We deeply apologize for the frustration and inconvenience you've experienced regarding the unauthorized data contract and the lack of response from our team. Your satisfaction is of utmost importance to us, and we understand the urgency of resolving this matter.
Your query has been escalated to our dedicated team, and we are committed to addressing it promptly. Rest assured, we will thoroughly investigate the unauthorized contract and the associated charges, as well as the issue with ***** on your ID number.
We value your patience and understanding during this process, and we assure you that we will provide you with a resolution as soon as possible.
Should you have any further questions or concerns, please do not hesitate to contact us directly.
Regards,
Cell C | TM
Best regards,
Cell C's replyOfficial
08 Mar 2024, 10:48Dear Christy Dennis Our Team has been unable to reach you. Please provide us with an alternative contact number or advise of a suitable time to contact you.
Regards Cell C | TD
Regards Cell C | TD
Best regards,
Cell C's reply08 Mar 2024, 10:48
Official
Dear Christy Dennis Our Team has been unable to reach you. Please provide us with an alternative contact number or advise of a suitable time to contact you.
Regards Cell C | TD
Regards Cell C | TD
Best regards,
cD
christy D's updateReviewer Update
08 Mar 2024, 11:11I was on a call when you tried to phone. Please call on the same number from 2pm
cD
christy D's update08 Mar 2024, 11:11
Reviewer Update
I was on a call when you tried to phone. Please call on the same number from 2pm
Cell C's replyOfficial
08 Mar 2024, 11:47Dear Christy Dennis
Thank you for getting back to us. We will try calling again.
Cell C | NT
Thank you for getting back to us. We will try calling again.
Cell C | NT
Best regards,
Cell C's reply08 Mar 2024, 11:47
Official
Dear Christy Dennis
Thank you for getting back to us. We will try calling again.
Cell C | NT
Thank you for getting back to us. We will try calling again.
Cell C | NT
Best regards,