SM
Samantha M

1 reviews | Active since Aug 2021

02 Sept 2021, 09:54

CELL C - USELESS CUSTOMER SERVICE NOG WEER!!!!

Useless Cell C - After the debacle of 2 weeks ago where they had suspended my service after I had paid my account in full they are at it again. I changed my bank account and informed Cell C on the 30/6/2021, giving them a months notice so that when end July came along, they could debit the correct bank account. So, even after I have received emails confirming that my account was paid in full and been allocated, they have just tried to Debit the incorrect bank account for 4 MONTHS! Of which 3 have been paid!!!! So when I phone and try and sort this out, they won't proceed with my query as I don't pas their security questions....,and guess which question is wrong....MY BANK ACCOUNT (I can only assume this as they refuse to tell me which question I failed) - I am at the end of my tether now. I have NEVER had to deal with such a useless bunch. The left hand does not know what the right hand is doing. `One good thing is that within about 10 minutes i will receive a call from them - They monitor Hello Peter 24/7. God forbid a bad review gets out into the public domain

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Replies (4)
Cell C
Cell C's reply02 Sept 2021, 12:16
Official
Hi Samantha 

Thank you for bringing this to our attention. Please accept our sincerest apologies as we look into this matter. 

^NT


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Samantha M's update02 Sept 2021, 12:26
Reviewer Update
You can read my email that was sent to your Customer Service mail - it was sent at 8.30am
This needs to be sorted out soonest please - My phone cannot be suspended again. I want someone to phone me so I can re-advise you of my new bank account details, you can then re-allocate my payment made on the 27/7 to my account and credit whatever fees you have charged me for reactivating my service. This is just unbelievable, especially considering the 2 weeks I tried last month to get my account sorted out
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Samantha M's update06 Sept 2021, 14:50
Reviewer Update
Still waiting for a reply Cell C....I received an sms this morning that my Case had been reviewed and sorted.....Uhmmm, where, how and who by? Cyber Space? I have heard absolutely nothing from you since last Thursday when you promised you would revert on my query
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Samantha M's update08 Sept 2021, 11:36
Reviewer Update
And you have done it again CellC - Suspended my account!. Even though I have paid, and have tried to be in contact with you, I've sent emails, I've phoned, written bad reviews on Hello Peter I and have still have had no response from you since last Thursday when we could've sorted this out. Seriously!!!!! ~Now I can't even try and phone you again as YOU HAVE SUSPENDED MY ACCOUNT AGAIN FOR NO &^%$%# REASON. I am at my wits end. You just lost a customer!!!