Cell-C useless company

Good day,

Last year (June 2024) I contacted Cell-C to correct the mistake on the duration of my contract. Cell-C changed it back to a 24-month contract – the way it should be.

For some reason Cell-C changed my contract to a 36-month contract without my knowledge. This was corrected last year.

Apparently this opened a “case” and I learned last week that Cell-C cancelled the contract without my knowledge. Suddenly airtime started running out and I now have to buy airtime because my number is now on prepaid. The number *** was always an open line, this is my business number. Now Cell-C tells me that this number is not listed on their system! They are not even suggesting that they can fix it or reinstate my number to a contract with open line.

I’ve had this contract for at least 20 years, it was renewed every 2 years. There was never a problem?

When I phoned for my upgrade last week every agent I spoke to tells me that I only have one contract! I should have 2.

If *** is not linked to my profile, then why do I still receive an invoice for that number?

How can it be so difficult to just fix it, so it can be the way it was before? I cannot work with prepaid.

The remaining contract *** was now upgraded. I was going to receive the new device yesterday the 3rd of February 2025. I still don't have it?

At this stage I feel I want to part from Cell-C otherwise I'm doing legal steps.

Yesterday I was cut off for the 3rd time, the conversation just going over to the call-ratings by itself and no one calling me back?