Cell C useless clientele system - no one knows whats going on

I did an upgrade last year August (2021), in November I received an sms stating that my line will be permanently disconnected. I phoned Cell C to question why they disconnected my one line. According to Cell C, my account is in arrears, witch is impossible, all my other contract numbers is still active and fully paid, so why just the one line.

After numerous phone calls an e-mails (3 months later), still no reply or any assistance from Cell C side. I even tried to phone the branch (Key west) to see if they might help. But even Key west Cell C refuse to assist. This month (January 2022) they tried to debit my account for a ridiculous amount, I again contacted Cell C….and again they told me to send an e-mail. They can see there is a discrepancy on my account, but no one is even trying to assist, it is impossible to talk to an accounts person at cell c, no matter what I do, no one can sort this issue out, I must have spoken to 20 different cell c employees to no avail, no one can see my full information and historical logged calls.