Cell C - Useless and Unhelpful

<p>It's 8:30pm on Friday and since 11am today I have been unable to use my airtime to purchase data bundles. When I try I get a message saying I have reached my threshold for the day. </p> <p> </p> <p>I bought a 50MB bundle this morning which depleted at about 11am - so my threshold after being a 4 year contract customer is 1 bundle purchase & 50MB per day!</p> <p> </p> <p>I use my phone all day for work and after not being able to purchase data, was now depleting my airtime balance at "out of bundle rates". I called the Cell C Helpdesk no less than 7 times and was given every story from: " there is an issue with the network which will be fixed soon" to "turn off your data connection and try again" to " turn your phone off for 2 minutes". None of these suggestions made any difference. Amazingly, the help desk can recharge your data from the help centre for ALL bundle options except "daily bundles" and I was then told that I should be buying 30-day bundles and not daily bundles! Please then explain why you offer this option if I shouldn't be buying it???</p> <p> </p> <p>My last hope was to speak to a supervisor - what I mistake that was!!! Her words of wisdom were that I have definitely reached the daily set threshold (50MB) and I should wait until Monday to fix the issue. When I explained that I would then have to use data at out of bundle rates for the entire weekend she suggested that I purchase 30 day bundles at double the price. </p> <p> </p> <p>My questions about why this threshold had suddenly been put on my account after 4 years were not answered, neither was my question whether all accounts now had this threshold app****, nor my question about if I was going to be reimbursed for the additional costs I would now having to pay to use data - instead I was just told to either wait until Monday or buy data at twice the cost.</p> <p> </p> <p>This is not the first time I've had issues with Cell C and buying data bundles, it seems there is a glitch in their system. There is however NO glitch in their system to take your money - that seems to run flawlessy!</p> <p> </p> <p>I am going to port to another provider, I don't care which one, as long as its not useless Cell C. </p>