QW
Quentin W

1 reviews | Active since Jun 2022

06 Jun 2022, 19:42

CELL C USELESS

So this was our pathetic service we received from cell c polokwane, exited for my upgrade we contacted the store to make sure the phone I wanted was in stock, this was confirmed the Samsung A33 and the galaxy watch 4 was in stock, just to find out this was a pathetic lie just the phone was in stock not the watch, this was OK with me at this time seeing that they promised me the watch would be here within 5 days, today has been 14 days! Still no watch, and to top it off the phone had an out of box failure on day 5! And no they did not give me a new phone at this time! Now I have been sitting 9days no phone no smart watch, promise after promise they keep telling me different stories every time I go in. Just to top it off today the manager at mall of the north even started yelling at me the client for asking when I would receive my phone and watch that I have to pay for but can't use because cell c is too pathetic to deliver, tomorrow is the last day I give them to sort out my contract, I don't think they can sort out their pathetic service but anyway please all I want to say is don't ever waste your time with cell c rather go for their opponents like VODACOM, MTN, TELKOM but not the pathetic cell c!

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Replies (3)
Cell C
Cell C's reply06 Jun 2022, 21:29
Official
Hi Quentin Withfield
Thank you for contacting Cell C. 

We apologize for the unpleasant experience that you have had. Did you have the device submitted for assessments at the store? 

Regards
^MP
QW
Quentin W's update07 Jun 2022, 09:25
Reviewer Update
I was told they have can't fix it have to be replaced
QW
Quentin W's update07 Jun 2022, 09:34
Reviewer Update
I've been a Cell c customer going on 20 years now, have 4 contracts for me and my family I had 6 reduced to 4. I have had it with this company enough is enough. Allways problems with contracts messed up payments not correctly deducted. Promises endless but results none.