Cell C upgrades
After being a client of Cell C for many years, I am truly disappointed in the service I have received while trying to do an upgrade. I am now wondering if I should make the switch to another service provider. Today is day 3 of trying to do my upgrade and I was just told it might not happen today, taking us to 4 days to do an upgrade. After doing everything that was requested of me within the appropriate time frame Cell C keeps requesting more and more time.. I feel this is unacceptable. I will not refer Cell C to anyone after what I have been through. My perception of Cell C as a company and a brand has been tarnished.
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Replies (5)0
Replies (5)'s updateReviewer Update
03 Mar 2023, 12:33I requested in store. Apparently the hold up is that my account is in arrears despite me doing an eft on the 1st of March as requested, sent a proof of payment as requested. The accounts department says sales needs to sort it out, sales says it's an accounts issue. Fact is it has been more than 48hours since I did the transfer and no one seems to want to resolve this issue they would rather bounce me from pillar to post.
's update03 Mar 2023, 12:33
Reviewer Update
I requested in store. Apparently the hold up is that my account is in arrears despite me doing an eft on the 1st of March as requested, sent a proof of payment as requested. The accounts department says sales needs to sort it out, sales says it's an accounts issue. Fact is it has been more than 48hours since I did the transfer and no one seems to want to resolve this issue they would rather bounce me from pillar to post.
Cell C's replyOfficial
03 Mar 2023, 12:45We have escalated the matter to our Team, you will be contacted for assistance.
Regards,
^TN
Regards,
^TN
Cell C's reply03 Mar 2023, 12:45
Official
We have escalated the matter to our Team, you will be contacted for assistance.
Regards,
^TN
Regards,
^TN
's updateReviewer Update
03 Mar 2023, 12:52I was told in store yesterday that I would be able to come back at 3pm today to collect the fone, I have made arrangements to go there (Cresta) at 3pm today but then I was contacted at about 10:30 today and asked if I could come tomorrow (Saturday) which I can not do. Hopefully this can be resolved before 3pm otherwise I will consider canceling the upgrade and taking my business elsewhere.
's update03 Mar 2023, 12:52
Reviewer Update
I was told in store yesterday that I would be able to come back at 3pm today to collect the fone, I have made arrangements to go there (Cresta) at 3pm today but then I was contacted at about 10:30 today and asked if I could come tomorrow (Saturday) which I can not do. Hopefully this can be resolved before 3pm otherwise I will consider canceling the upgrade and taking my business elsewhere.
's updateReviewer Update
03 Mar 2023, 13:18In that case the the accounts department should have explained better on the 28th of February that it would take a few days to sort out, when I spoke to them, explained the situation and was given the details to do the eft. CELL C then tried to debit my account again on the 1st incurring more unnecessary bank charges for me.
I feel like everyday I'm getting told that by tomorrow it will be sorted out, we on day 3 of telling me tomorrow and that's unacceptable, had I have been told it will take a few days I wouldn't be frustrated, I am frustrated because I keep getting told tomorrow tomorrow tomorrow and i am sick of being **** to.
I feel like everyday I'm getting told that by tomorrow it will be sorted out, we on day 3 of telling me tomorrow and that's unacceptable, had I have been told it will take a few days I wouldn't be frustrated, I am frustrated because I keep getting told tomorrow tomorrow tomorrow and i am sick of being **** to.
's update03 Mar 2023, 13:18
Reviewer Update
In that case the the accounts department should have explained better on the 28th of February that it would take a few days to sort out, when I spoke to them, explained the situation and was given the details to do the eft. CELL C then tried to debit my account again on the 1st incurring more unnecessary bank charges for me.
I feel like everyday I'm getting told that by tomorrow it will be sorted out, we on day 3 of telling me tomorrow and that's unacceptable, had I have been told it will take a few days I wouldn't be frustrated, I am frustrated because I keep getting told tomorrow tomorrow tomorrow and i am sick of being **** to.
I feel like everyday I'm getting told that by tomorrow it will be sorted out, we on day 3 of telling me tomorrow and that's unacceptable, had I have been told it will take a few days I wouldn't be frustrated, I am frustrated because I keep getting told tomorrow tomorrow tomorrow and i am sick of being **** to.
's updateReviewer Update
04 Mar 2023, 14:03So after my issue being escalated 5 times in 2 days, no one has gotten back to me (I was told someone would get back to me, no one has) then I don't get told that no one will review the issue until after 2 working days (which again was not mentioned till my 3rd fone call to the call Centre) no one answers the fone at the Cresta branch where I went to do the upgrade. Cell C has turned something that I was looking forward to into a nightmare. I will do everything in my power to ensure my friends and family do not use Cell C. At this point I do not see any way that Cell C can redeem its self. 3 days in a row I have been told tomorrow it will be sorted out and it now feels like I should just give up trying with Cell C. It is VERY clear that Cell C does not care as a company or as individuals. I have never been more disappointed and unsatisfied with a company. I feel obligated to make my experience public and will do so as I feel others should know how terrible Cell C is.
's update04 Mar 2023, 14:03
Reviewer Update
So after my issue being escalated 5 times in 2 days, no one has gotten back to me (I was told someone would get back to me, no one has) then I don't get told that no one will review the issue until after 2 working days (which again was not mentioned till my 3rd fone call to the call Centre) no one answers the fone at the Cresta branch where I went to do the upgrade. Cell C has turned something that I was looking forward to into a nightmare. I will do everything in my power to ensure my friends and family do not use Cell C. At this point I do not see any way that Cell C can redeem its self. 3 days in a row I have been told tomorrow it will be sorted out and it now feels like I should just give up trying with Cell C. It is VERY clear that Cell C does not care as a company or as individuals. I have never been more disappointed and unsatisfied with a company. I feel obligated to make my experience public and will do so as I feel others should know how terrible Cell C is.