Cell C - upgrade or downgrade?!

Upgrade hell.

I’m due for an upgrade on my contract. I’m currently paying R412 per month and have been for the duration of my contract.

I pay cash each month via easypay and as a result some months my payment only reflects around the 5th. Cell C finance department sucks, as for some reason they never update my payment on the system and therefore my service gets suspended whereby I have to request them to unblock my line.

When attempting to upgrade it was declined by the Cell C system due to my account being in “arrears”. Consultants were unable to advise me which month was in “arrears” and therefore I refused to pay “extra” as no valid proof was given to me of my account being in arrears.

Today my line was suspended. I sent proof of payment twice via email yet no response. Upon phoning customer care the rude consultant informed me that it was a legal issue. I phoned customer care again and another consultant informed me that I “missed” a payment. She was unsure which month was unpaid but I was able to provide proof of payment for every month dating back to September 2018. The consultant realised that my contract was up to date with no missed payments. It caused a huge inconvenience.

To add insult to injury Cell C is offering me an upgrade worth R399. Really?! As mentioned above I currently pay R412 per month.

Please up your game Cell C. Shocking service all round. As a paying customer I deserve a bit more than a consultant contacting me to apologize for my bad experience.

Unhappy customer.