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Ansa O

1 reviews | Active since Feb 2019

03 Mar 2023, 19:34

CELL C UPGRADE NO SERVICE DELIVERY

Cell C phoned me regarding an up-grade. The gentleman that helped me was very nice and helpful and confirmed that the cellphone was in stock as well as the colour. The next day a lady phoned me to ask if I was satisfied with the service and if I Iiked my phone. I mentioned to her that I only upgraded the previous day and that I'm waiting for my phone. It is14days later and I'm still waiting for my phone. I've already phoned three times, I'm every time for more than a hour on the phone without speaking to a consultant.

It is the same story over and over we are experiencing high call volumes, if you don't want to hold, please send an e-mail.

The call volumes are high , but this is linked to your service and network that is so poor.

0
Replies (3)
Cell C
Cell C's reply03 Mar 2023, 21:00
Official
Good day Ansa

Thank you for reaching out to us. 

Please accept our sincerest apologies as we follow up with our Upgrade Team. We will be in touch.

^NT
AO
Ansa O's update06 Mar 2023, 12:58
Reviewer Update
Thank you. Cell C phoned me back, with a different story than the first agent. I'm not happy at all. One person tells you, you are due for an upgrade, do the upgrade and now no one knows anything about it. I did end the call and told her that I can't carry on with the call. because I was going to be rude to the lady and that is not my nature.
AO
Ansa O's update24 May 2023, 15:47
Reviewer Update
Good day, I've now tried the last three days to get hold of the upgrade department to follow up on my upgrade that was in process and would have kicked in on 07/05/2023 and I've been send from pillar to post. Can someone please contact me so we can sort this for once.