Cell C UPGRADE JOKE

Been a Cell C customer over 15 years! 2 Lines due for an upgrade , I call the call center get told I must send an email , email sent , i only get a reply every 2nd day - cool , choose a phone - choose a packaged . great - private or business (what does the system say , anyway ! get told we only have iPhone 13 in red - eish Red is fine - When can i get my phone i then get told to fill in forms , like I'm apply for a new line ???? over a week later - i get told NO STOCK , when will you have stock ............. no answer - NOBODY HAS A CLUE !!! 2ND Line lets go for a Samsung fold 3 guess what ....................... NO STOCK How does a massive company like Cell C have no stock ?????????????? Cell C contact me everyday sometime twice a day to see if i wont take out another contract ............................really Service delivery in this country is an absolute joke!