Cell C upgrade - I don’t think so..!

After months of being harassed by Cell C upgrade consultants because my contract has run it’s course and the package I am on is no longer offered (I suspect that I am costing Cell C money..!) I succumbed to the request and agreed to finally upgrade.

Now, to upgrade, I’d like to receive a new handset. Sorry, we have no stock of what you want (and don’t know when we’ll be getting...) but you can do a “sim only” upgrade and when we do get stock we can call you and adjust your contract accordingly - Ok great! This means I’ll be saving money every month. This went on for weeks, without anyone calling to confirm, and no record on my account when I call in to confirm what’s happening...

Last Monday I received a call from a young lady who walked me through the whole deal (again..!) and promised me she’d call me on Friday (the last day of the month) to make sure I understood what was being offered and that I was happy and that everything was in place - guess what? No call...

Today I receive a barrage of SMS’s to say that my upgrade has been successful - wow! Nothing that has been processed even vaguely resembled what was discussed/offered and least of all agreed to..!

Come on Cell C, this is not good enough...