IJvR
Izel Janse van Rensburg
1 reviews | Active since Nov 2024
21 Nov 2024, 18:00
CELL C UPGRADE HELL
Horrible experience with Cell C direct, it has two weeks of continous frustration. More than 2 weeks ago I cancelled an upgrade on CellC direct to do a upgrade in store, but up to date this has not been resolved, phoning dozens of times and being promised to be phoned back by team leaders managers. STATUS STILL PENDING AFTER 2 WEEKS.
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Cell C's replyOfficial
21 Nov 2024, 18:17Dear Izel Janse van Rensburg,
Thank you for contacting Cell C.
We sincerely apologize for the unpleasant service you've experienced with your upgrade cancellation request. We understand that this situation has been ongoing for more than two weeks, and we regret the repeated calls and unfulfilled promises of callbacks. This is not the experience we aim to provide, and we assure you that your concern is being taken seriously.
We have referred the matter to our support team who will make contact with you within 24 working hours to assist you further. Your patience is greatly appreciated, and we will do our utmost to ensure this issue is resolved swiftly.
Regards,
Cell C | GN
Thank you for contacting Cell C.
We sincerely apologize for the unpleasant service you've experienced with your upgrade cancellation request. We understand that this situation has been ongoing for more than two weeks, and we regret the repeated calls and unfulfilled promises of callbacks. This is not the experience we aim to provide, and we assure you that your concern is being taken seriously.
We have referred the matter to our support team who will make contact with you within 24 working hours to assist you further. Your patience is greatly appreciated, and we will do our utmost to ensure this issue is resolved swiftly.
Regards,
Cell C | GN
Best regards,
Cell C's reply21 Nov 2024, 18:17
Official
Dear Izel Janse van Rensburg,
Thank you for contacting Cell C.
We sincerely apologize for the unpleasant service you've experienced with your upgrade cancellation request. We understand that this situation has been ongoing for more than two weeks, and we regret the repeated calls and unfulfilled promises of callbacks. This is not the experience we aim to provide, and we assure you that your concern is being taken seriously.
We have referred the matter to our support team who will make contact with you within 24 working hours to assist you further. Your patience is greatly appreciated, and we will do our utmost to ensure this issue is resolved swiftly.
Regards,
Cell C | GN
Thank you for contacting Cell C.
We sincerely apologize for the unpleasant service you've experienced with your upgrade cancellation request. We understand that this situation has been ongoing for more than two weeks, and we regret the repeated calls and unfulfilled promises of callbacks. This is not the experience we aim to provide, and we assure you that your concern is being taken seriously.
We have referred the matter to our support team who will make contact with you within 24 working hours to assist you further. Your patience is greatly appreciated, and we will do our utmost to ensure this issue is resolved swiftly.
Regards,
Cell C | GN
Best regards,