Cell C upgrade gone wrong

I have upgraded op 14 January 2021. I received a phone, should be a brand new phone, with a few hundred contact numbers on, calls made as far back as November 2021 and a screen saver photo of a young girl I don't know from a bar of soap.

Hundreds of calls to and from cell c to explain the used phone I received. Also many emails to them.

After 2 months after I made arrangements to RAM couriers to collect the phone, they finally collected to use phone.

Their reply back from the repair centre, OBF (out of box failure), Called back because I want clarity. Not happy at all with answer. Since today I have not received a phone. Michael from their Randburg, upgrades follow up department promises me to give clarity on faulty phone and also compensate me . To date no one called back

I am drained mentally and physically. Made numerous calls . I an tired of their promises and the way they dealing with my situation.

I threatened them, think this is *****. Also got a Afrikaans Paper, Die Burger involved. Cell C has just not reply to their email.

Please name and shame them. I am sick of them.