MO
Melanie O
1 reviews | Active since Jul 2016
09 Jul 2016, 10:15
Cell C upgrade gone WRONG!!!
<p>In May Cell C called me for an upgrade on 2 of my 3 contracts. I upgraded my 5gb router to a 10gb, and downgraded a phone from +-R300 to a R80 one. The last 2 months i only got 500mb on my router and a fine on my bill for using more than 500mb. Which would not have happened if i got my 10gb. Why would they downgrade my router an fine me for their mistake? I called a month ago, nothing happened. Cell c shop advised me to ask for recordings of my upgrade. Yesterday i tried again, got a reference number ********** 608. I really need my data, can someone please assist me??!!</p>
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Cell C's replyOfficial
09 Jul 2016, 10:59We have referred this matter to one of our team members for assistance. Apologies for the inconvenience caused.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply09 Jul 2016, 10:59
Official
We have referred this matter to one of our team members for assistance. Apologies for the inconvenience caused.
Do expect communication.
Regards
Cell C | PN
Best regards,