Cell C upgrade gone wrong

I was contacted on 19 Jan 2024 by a Cell C consultant and was advised that my data sim was due for an upgrade.

It was on the 5G for R99 pm contract, and I requested to upgrade to the 10G for R149 pm contract.

I was advised that this will be effective as of 1 Feb.

There was still data available for about 3G. To my surprise I got a notification to say that the data has been depleted.

When calling the Cell C call centre on 24 Jan I was advised that the contract was downgraded to 500MB.

This is not what I agreed to and I have now been forced to load additional data so that I at least have data available. I called back today to follow up and was advised that is has been assigned to a back office agent but nothing has been done.

I would like to have this investigated and escalated as soon as possible. This is effecting me negatively financially because I need to load data.