CeLL C UPGRADE FORCED ME TO UPGRADE AND FAILS me

I was on a 24 month contract which expired and received a call about upgrade which I agreed and to date 20 days later I still have not receive any communication regarding the phone delivery or upgrade nor a response to my calls for help<br> <br> I get shoved pillar to post and wait on the phone while I am calling from a non cell c number with no one willing to assist <br> <br> again I called today and spoke to a lee ann in UPGRADES who said I don't have my phone because it Is cancelled<br> <br> I was mad who cancelled it as I never cancelled it and waiting for my new contract so I can stop paying high rates on this stupid month to month <br> <br> all she can tell me is go to deliveries department as they tried calling you and then cancelled<br> <br> I have been waiting for 20 days now for my phone and no one contacted me <br> <br> yet they cancel my contract without even asking me permission or giving me the option to go to MTN or VODACOM who has a 24 delivery service for upgrade unless WASTE CELL C