Cell C upgrade empty promises!
<p>On 30 October 2016 I upgraded my cell phone to the Pinacle 100 contract. As part of a running promotion I was informed that I would received my 100 minutes plus a further 200 minutes per month for the next 24 months. The documentation did not reflect the further minutes and I ask the consultant if this would be a problem. I was told not and that if I had any problems I should just contact customer services. On 1 November my new contract started but when I checked my balance my account was only credited with 100 minutes and not 300 minutes as I was promised. Furthermore, for some or other reason it showed that I had in excess of 5,000 MB of data while the Pinnacle 100 contract provides for 100MB of data per month. I phoned customer services on 1 November and again on 4 November but have not received any response to my request. </p>
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Cell C's replyOfficial
09 Nov 2016, 09:02Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply09 Nov 2016, 09:02
Official
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
14 Nov 2016, 15:36Danielle could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's reply14 Nov 2016, 15:36
Official
Danielle could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
15 Nov 2016, 07:51Dear Cell C
Danielle did email me and we did speak on the phone that same day. The matter has now been resolved as she credited my account with the additional minutes.
Thank you.
's update15 Nov 2016, 07:51
Reviewer Update
Dear Cell C
Danielle did email me and we did speak on the phone that same day. The matter has now been resolved as she credited my account with the additional minutes.
Thank you.