AW
Anel W

1 reviews | Active since Jun 2021

08 Sept 2023, 11:28

Cell C Upgrade

My handbag was ****** in KZN, therefore phone also gone.

Go to the Alberton City branch explain my scenario with 2 different people at the branch, i am told luckily i have an upgrade i asked can i upgrade to a 2 for one special and am told yes. This happened end of June, due to my cards being stopped etc my debit order bounces, i still paid my account in full. Branch manager tells me to let my debit go off and come back because i am guaranteed that i will get the phones ones the debit order goes off.

It is now September and i am still just hearing excuse upon excuse for my upgrade, my first upgrade with Cell C and it is such a terrible experience.

I have been with Virgin Mobile from 2009 and had to move over to Cell C due to virgin leaving the country. I was told this is a wonderful move etc what a bunch of bull****!!!!!!!!

0
Replies (2)
Cell C
Cell C's reply08 Sept 2023, 11:56
Official
Dear Anel Van Wyk,

Thank you for contacting us regarding your upgrade.

We're sorry to hear about your frustrating experiences with our customer service. That's not the level of service we aim to provide. 

We have escalated your request to our Support Team who will be in touch within 24 working hours.
 
Regards,
 ^SR 
Cell C
Cell C's reply08 Sept 2023, 19:13
Official
The team attempted to contact you to no avail.
Please advise the convenient time to contact you.

^NH