DA
Deon A
1 reviews | Active since Apr 2015
01 Apr 2021, 13:42
Cell C upgrade
Cell C phoned to upgrade me, not able to make or receive calls after upgrade. After complaining, call centre sends a reference number, will be sorted out in 48 hrs, 1 week later, 2.5 hrs to call centre, 4 calls, 9 consultants later, still not resolved, Business lost and penalties for insurance claims against me for unable to contact me. Ridiculous!!
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
01 Apr 2021, 17:11Good day Deon
Thank you for your review.
We are sorry to hear you had such a frustrating experience.
We are looking into this issue and hope to resolve it promptly and accurately.
Please expect our call.
^YM
Thank you for your review.
We are sorry to hear you had such a frustrating experience.
We are looking into this issue and hope to resolve it promptly and accurately.
Please expect our call.
^YM
Cell C's reply01 Apr 2021, 17:11
Official
Good day Deon
Thank you for your review.
We are sorry to hear you had such a frustrating experience.
We are looking into this issue and hope to resolve it promptly and accurately.
Please expect our call.
^YM
Thank you for your review.
We are sorry to hear you had such a frustrating experience.
We are looking into this issue and hope to resolve it promptly and accurately.
Please expect our call.
^YM
DA
Deon A's updateReviewer Update
12 Apr 2021, 10:11I must compliment Anel or Amanda, I think it is, from Cell C Social Media Centre, for resolving my problem after about 15 minutes. After 2 calls and she being the 4th consultant that I spoke to in one morning, she resolved my problem! Well done! In total it took 2 weeks and about 20 consultants and she finally fixed my line and even though she said it would take about 24 hours, it was working within half an hour after I spoke to her.
DA
Deon A's update12 Apr 2021, 10:11
Reviewer Update
I must compliment Anel or Amanda, I think it is, from Cell C Social Media Centre, for resolving my problem after about 15 minutes. After 2 calls and she being the 4th consultant that I spoke to in one morning, she resolved my problem! Well done! In total it took 2 weeks and about 20 consultants and she finally fixed my line and even though she said it would take about 24 hours, it was working within half an hour after I spoke to her.