Cell C Upgrade

I can't understand CellC. All the years that I have been with Cell C we have never had such nonsense to get something done. I renew my contract and I have decided to get a Samsung Galaxy watch 4 Classic but they failed to tell me that there are two different sizes. I call them numerous amounts of times and finally they agree to come and fetch the watch to exchange it for the smaller size that they didn't offer me , I was content and excited for the exchange never the less. During the transporting they loose my watch and can't find it with no communication to what happened. I phoned them to ask them what is happening with my watch , with no response until I called them . They finally get back to me but still had no answers. The consultants that answer the phones are rude and have no clue what is happening. Well speaking to me over the phone and trying to get a manager to speak to me was asking for miracles, they responded that they will speak to me at 6pm and I must wait by putting down the phone. Well, customer service is obviously not a thing within Cell C. We then were told after all the fighting they sending the watch back and there is nothing they can do , so with will all the up and downs from Cell department that have no cooking clue from one side of the store to the other side have not exchanged my watch and have also showed just the kind of service they give their customers.

I assure you that you will be loosing a customer after I fulfill my contract. Never in my life have I received such pathetic service.