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Melvin M

1 reviews | Active since May 2009

14 Apr 2021, 19:29

CELL C up ur game ur game is poor

I dont know wht up with cell c but they are getting worse by the day their coverage problem just can get sorted out.they cant cancel a number.They transfer u from one departmet to another. If u call costumer service u must listen for 4min to an automated answering machine or wht ever u call it before u get put through to a consultant. I know u have to do a security check but i mean u r not fort knox everytime i get put through to some other department its a secirity check..i had to do a sim swap because a sim cell c send me crashed after 2 weeks ...i was subjected to 2 security checks .....the last one i failed so i had to call again the next day cause the system wont let me do it again ..i had to wait 6 hours wht the hell....i was happy with cell c but for the last 3 months its just frustration ........if i didnt have contracts i would have gotten rid of u. The thing is there is no fault with my money each month and i feel like im paying for a service i dont get..Cell c u need to up ur game

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Replies (1)
Cell C
Cell C's reply14 Apr 2021, 20:11
Official
Good day 

Thank you for contacting us. 

We sincerely apologies for the unpleasant experience. This matter will be escalated to our Support Team, do expect our call. 

^NT