Cell C UNWILLING to change 100gig black bundle to 100gig normal bundle.

That feeling when you can see how much data you have, and like, you did pay actual money for the damn data, exactly R1000, but your service providers wont let you use it. UNLESS you use the app they made for you to use it on.

#CELLC *****ing data, not giving a **** again. On the #cellc app when recharging you have the ability to choose black data WHAT THEY DONT TELL YOU IS THAT YOU CANT ACTUALLY USE BLACK DATA. its for black entertainment. BEST PART: THEY WONT REFUND YOU OR LET YOU USE THAT DATA UNLESS ITS ON THERE BLACK ENTERTAINMENT WHATNOT.

WHAT THE HELL #CELLC, R1000 bucks for data that cant be used is what - ******?

I called customer care and proposed to pay another R600 to just change the black data which is 100gig for R1000, to the normal 365days 100gig for R1599. BUT APPARENTLY ITS NOT TRANSFERABLE OR REFUNDABLE OR CHANGEABLE reasoning: we cant access your data on your phone and change it. Really Cell C?

Okay, now that I have lost R1000, okay, I now use another data service provider like MTN to download the GETblack app on my smart tv. I try to connect my wifi to my smart tv but as it said before: No internet connection.

My last resort, I call Cell C Customer Care and ask them now that I have downloaded the App why does my internet not connect so I can use the App?

Apparently Cell C wants there clients to USE ANOTHER SERVICE PROVIDER TO REGISTER THEIR SERVICE SO THAT YOU CAN USE THE CELL C SERVICE.

So to use the 100gig data I bought, that can only be used unknowingly on black entertainment, I must first hope I have data on another service provider like MTN or Vodacom so I can firstly: download the Cell C required App, Secondly: open and register the App using a different service provider so that Finally: your Black Data from Cell C will work.

Uhhhhh CELL C I just want my data back, I don't want to go through that hassel to just watch a service offered by you, if I am already registered for multiple services that work and are actually user friendly.