LW
Lucas W

1 reviews | Active since Jul 2020

08 Oct 2025, 09:49

Cell C Unsolicited Subscriptions

I am a prepaid Cell C customer since 2014. I have lost R 800 in airtime since 01 June through unsolicited subscriptions even though my number *** has always been blocked for subscriptions, I phoned numerous times since 12 September and spoke to Teddy, Zama, Zinanda, Luyanda, Emanuel, Melelisa, and another Luyanda. in the interim I was called back by Ms E Ziqubu and was refunded R 460 but the deductions continued, on Saturday 4 October when I spoke to Emanuel and explained again that only two deductions is admissible being for two routers @ R 5 each per month he advised that I put the router sim cards in a phone and check for subscriptions on them, I found that on sim card ***, that has always be in a router and never in a phone, was 5 subscriptions each named "Cell C Antivirus advice", I then spoke to Melelisa the same day to find out how subscriptions can arrive on a sim card that has only be in a router, she rep**** it happens automatically, I advised Melelisa that I need at least another R 340 refund, I received an SMS from Cell C that my my query was received and will be attended to shortly ref ***. I advised Melelisa that if the R 340 refund was not forthcoming I intend writing reviews on Hellopeter, Google and a complaint will be sent to the Communications Ombud.

0
Replies (12)
Cell C
Cell C's reply08 Oct 2025, 10:03
Official
Dear Lucas W,

Thank you for contacting Cell C.

We sincerely value your loyalty since 2014 and apologize for the inconvenience and frustration caused by the recurring unsolicited subscription charges.

Kindly note that your feedback and detailed account have been recorded under reference number ***. Our Support Team is currently reviewing the matter to ensure a thorough and fair resolution. We understand your concern regarding the outstanding R340 refund and the subscriptions that appeared on your router SIM card, and we will prioritize this investigation.

Regards,
Cell C | LS

Best regards,

LW
Lucas W's update08 Oct 2025, 11:50
Reviewer Update
Thank you for the reply, I look forward to a resolution
Cell C
Cell C's reply08 Oct 2025, 12:10
Official
You're welcome.

Cell C | LS

Best regards,

Cell C
Cell C's reply09 Oct 2025, 14:14
Official
Dear Lucas Wiese,

Our team has attempted to contact you on *** to no avail. Please advise on a suitable time for us to contact you or provide an alternative contact number.

Regards,
Cell C | GN

Best regards,

LW
Lucas W's update10 Oct 2025, 12:04
Reviewer Update
Please contact me on ***
Cell C
Cell C's reply10 Oct 2025, 12:30
Official
Dear Lucas W,

Thank you for confirming. Our team will be in touch.

Regards
Cell C | MP

Best regards,

LW
Lucas W's update11 Oct 2025, 12:16
Reviewer Update
Thank you, waiting for your call
Cell C
Cell C's reply11 Oct 2025, 12:40
Official
Dear Lucas W,

It’s a pleasure.

Regards,
Cell C | MN

Best regards,

LW
Lucas W's update13 Oct 2025, 08:23
Reviewer Update
What do you mean "it is a pleasure", I am still waiting for your call, are you ever going to call me, do you still have the number I asked you to use? ***
Cell C
Cell C's reply13 Oct 2025, 08:42
Official
Hi,

Please accept our sincerest apologies as we follow up on this matter. We will be in touch once we have feedback.

Cell C | NT

Best regards,

LW
Lucas W's update17 Oct 2025, 09:25
Reviewer Update
Cell C has resolved this Issue to my satisfaction
Cell C
Cell C's reply17 Oct 2025, 09:57
Official
Dear Lucas W,

Thank you for your feedback. We’re glad to hear that your issue has been resolved to your satisfaction. Your experience is important to us, and we’re always here to assist you whenever needed.

Regards,
Cell C | NR

Best regards,