LB
Lesley-ann Bezuidenhout
1 reviews | Active since Jan 2014
23 Apr 2022, 15:47
Cell C ********ly taking money
Cell C services are pathetic,customer service agents need training in professionalism and integrity.
Sebastian Stellenberg's contract finished end of February 2022,Cell C has been deducting since March 2022 to date,a stop order was made,the used a new format to deduct money too.
When reported their level of ignorance is asif we owe them.The mentality of ******,taking without permission is ******** and therefore they should be treated as such.
Return the money you ********ly took.
Stop threatening people with confiscation of the Cell C Mobile number and return the money ****** by you
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
23 Apr 2022, 16:10Good day
Thank you for contacting us. Please private message us the number in question/ID.
Referring to the subscriber agreement terms and conditions you are required to provide a 30 days cancellation notice to have your contract cancelled. Should you not do so your contract continues on a month to months basis.
^NT
Thank you for contacting us. Please private message us the number in question/ID.
Referring to the subscriber agreement terms and conditions you are required to provide a 30 days cancellation notice to have your contract cancelled. Should you not do so your contract continues on a month to months basis.
^NT
Cell C's reply23 Apr 2022, 16:10
Official
Good day
Thank you for contacting us. Please private message us the number in question/ID.
Referring to the subscriber agreement terms and conditions you are required to provide a 30 days cancellation notice to have your contract cancelled. Should you not do so your contract continues on a month to months basis.
^NT
Thank you for contacting us. Please private message us the number in question/ID.
Referring to the subscriber agreement terms and conditions you are required to provide a 30 days cancellation notice to have your contract cancelled. Should you not do so your contract continues on a month to months basis.
^NT
LB
Lesley-ann Bezuidenhout's updateReviewer Update
23 Apr 2022, 19:51The cancellation was done,stop order was done Cell C used different reference/s to deduct that is ***** according to law.
LB
Lesley-ann Bezuidenhout's update23 Apr 2022, 19:51
Reviewer Update
The cancellation was done,stop order was done Cell C used different reference/s to deduct that is ***** according to law.
LB
Lesley-ann Bezuidenhout's updateReviewer Update
24 Apr 2022, 10:16It is clear to me that other customers suffered the same devious behaviour from Cell C.According to the Consumer's Act it is ******** to even add R1 onto a R10 airtime voucher.It is therefore ******** to deduct extra money,when the contract is finished.
The mere fact that you change reference numbers to still deduct monthly payments,is a sign of your cognizant behaviour to deducting without permission,and underhanded tactics.This account is more 12 years old,whenever the contract was about to complete,a call was received to ask if the contract will continue,now you feel you can do as you please? So much for loyalty!
Teach your Client Service Consultant's that their behaviour is unacceptable.If we do not get reply and correction and refund within 24 Hours,we will practice our legal,constitutional rights and report you to the Consumer Council too.
The mere fact that you change reference numbers to still deduct monthly payments,is a sign of your cognizant behaviour to deducting without permission,and underhanded tactics.This account is more 12 years old,whenever the contract was about to complete,a call was received to ask if the contract will continue,now you feel you can do as you please? So much for loyalty!
Teach your Client Service Consultant's that their behaviour is unacceptable.If we do not get reply and correction and refund within 24 Hours,we will practice our legal,constitutional rights and report you to the Consumer Council too.
LB
Lesley-ann Bezuidenhout's update24 Apr 2022, 10:16
Reviewer Update
It is clear to me that other customers suffered the same devious behaviour from Cell C.According to the Consumer's Act it is ******** to even add R1 onto a R10 airtime voucher.It is therefore ******** to deduct extra money,when the contract is finished.
The mere fact that you change reference numbers to still deduct monthly payments,is a sign of your cognizant behaviour to deducting without permission,and underhanded tactics.This account is more 12 years old,whenever the contract was about to complete,a call was received to ask if the contract will continue,now you feel you can do as you please? So much for loyalty!
Teach your Client Service Consultant's that their behaviour is unacceptable.If we do not get reply and correction and refund within 24 Hours,we will practice our legal,constitutional rights and report you to the Consumer Council too.
The mere fact that you change reference numbers to still deduct monthly payments,is a sign of your cognizant behaviour to deducting without permission,and underhanded tactics.This account is more 12 years old,whenever the contract was about to complete,a call was received to ask if the contract will continue,now you feel you can do as you please? So much for loyalty!
Teach your Client Service Consultant's that their behaviour is unacceptable.If we do not get reply and correction and refund within 24 Hours,we will practice our legal,constitutional rights and report you to the Consumer Council too.
Cell C's replyOfficial
24 Apr 2022, 11:20Was your contract directly with us or Blue Label? as we have no record of the ID number provided.
^NH
^NH
Cell C's reply24 Apr 2022, 11:20
Official
Was your contract directly with us or Blue Label? as we have no record of the ID number provided.
^NH
^NH
Cell C's replyOfficial
24 Apr 2022, 12:29We don't have record of the provided ID number.
^NH
^NH
Cell C's reply24 Apr 2022, 12:29
Official
We don't have record of the provided ID number.
^NH
^NH
LB
Lesley-ann Bezuidenhout's updateReviewer Update
24 Apr 2022, 14:02Stop looking for faults,you can liaise with the account holder yourself.
We request you fix your errors.
We request you fix your errors.
LB
Lesley-ann Bezuidenhout's update24 Apr 2022, 14:02
Reviewer Update
Stop looking for faults,you can liaise with the account holder yourself.
We request you fix your errors.
We request you fix your errors.
Cell C's replyOfficial
24 Apr 2022, 14:14The number is active. What seems to be the matter with the line?
^NH
^NH
Cell C's reply24 Apr 2022, 14:14
Official
The number is active. What seems to be the matter with the line?
^NH
^NH
LB
Lesley-ann Bezuidenhout's updateReviewer Update
25 Apr 2022, 09:07We await your corrections.Please don't pretend that you do not know what the complaint is about,I sent all correspondence and formal complaint.
The ID number only had 2 numbers different,you have the details and I believe you know you took money ********ly for a few months,for a contract that is finished in February already.
Please urgently make contact with the account holder to rectify his account?
The ID number only had 2 numbers different,you have the details and I believe you know you took money ********ly for a few months,for a contract that is finished in February already.
Please urgently make contact with the account holder to rectify his account?
LB
Lesley-ann Bezuidenhout's update25 Apr 2022, 09:07
Reviewer Update
We await your corrections.Please don't pretend that you do not know what the complaint is about,I sent all correspondence and formal complaint.
The ID number only had 2 numbers different,you have the details and I believe you know you took money ********ly for a few months,for a contract that is finished in February already.
Please urgently make contact with the account holder to rectify his account?
The ID number only had 2 numbers different,you have the details and I believe you know you took money ********ly for a few months,for a contract that is finished in February already.
Please urgently make contact with the account holder to rectify his account?