Cell C ******** upgrade and refusal to resolve their own incompetence

<p>Over the past few months Cell C has contacted me a few times, informing me that I am due for an upgrade. I was on maternity leave and said I will only do an upgrade once my leave is over in October. Finally in the 1st week of February I spoke to an agent about doing the upgrade. We discussed the new contract and which handset I will be receiving. The agent picked an error up on the system and was going to resolve it and get back to me. After a few weeks I haven't heard back and when I phoned to follow up I was informed that an upgrade was done on the 9th and my next upgrade is due in 2018. This also reflects on my online account. Upon further investigation is was established that (someone) did an upgrade in-store on the 9th, which kicked in on the 10th and that (they) went back to the store on the 16th.</p> <p> </p> <p>I have phoned Cell see on the following dates to resolve this issue in March:</p> <p>6, 7(x3), 8(x3), and again on the 15th and there is no urgency in solving this matter. It is worrying that an employee of Cell C did an ********l upgrade without the necessary documents, but what is even worse is the lack in urgency to resolve the issue. I constantly have to follow up without success.</p> <p> </p> <p>On the 1st of April a debit order was deducted from my account. Cell C had deducted R400 more that what I had paid over the last few months due to the apparent upgrade.</p> <p> </p> <p>I would like to have the money refunded and the upgrade rebuked as I have not given consent to have this done.</p> <p> </p> <p> </p> <p>Details and timeline of account activity – none being done by myself or retained permission to be done:</p> <p>9th February - my drive assist</p> <p>10th February - new upgrade, handset included</p> <p>16th February - activation - in store - product upgrade, my drive assist</p> <p>10th of November 2018 – New upgrade due</p>