CELL C - UNFRIENDLY & UNPROFESSIONAL

I had a prepaid number with Cell C for as long as I can remember ***).

When they convinced me to sign up for a contract, about 6 YEARS ago, they told me that porting my existing prepaid Cell C number would cost me R 250.00. As a Pensioner, I could not afford the extra R250.00. I have kept the "old" number to receive messages from my Bank and other business-related sources.

The last message I received from my Bank was on 16 August 2019. A day or so later, I tried to add a new beneficiary via internet banking.

The OTP never arrived, despite several requests to resend it. I called the Bank and after investigation, it appeared that my "old" mobile number was disconnected. I called Cell C and they confirmed that numbers would be disconnected after 3 MONTHS of no top-up. I have not bought airtime for this number for at least 6 YEARS!

What upsets me is that there was absolutely NO WARNING that this number was to be disconnected - not even a courtesy call to ask if I would like to keep the number and then top-up. I went into Cell C at Northgate to ask if I could re-instate the number and I got a VERY UNFRIENDLY "NO! It has been permanently disconnected".

It is most unfortunate that my contract still has a while to run, but I will MOST DEFINITELY NOT be renewing my contract with Cell C again and I will be sure to let EVERYONE know what an unfriendly and unprofessional bunch of *****s they are!