NH
Neil H

1 reviews | Active since Mar 2024

25 Mar 2024, 16:56

Cell-C: Unfair debit order practices

I find it unacceptable that companies like Cell-C can change debit order dates when public holidays occur and debit your account several days before the agreed dates. This is not requested, but demanded.

If the debit order is missed, you are penalized a further R70 and risk your account slipping into arrears.

If only we could ask employers to credit salaries to our accounts earlier to accommodate these changes.

Cell-C then has the audacity to "apologize for the inconvenience caused".

0
Replies (1)
Cell C
Cell C's reply25 Mar 2024, 17:22
Official
Dear Neil,

Thank you for reaching out to us regarding your debit order query.

Could you please send us a private message with more details about the incident you're referring to? We want to ensure that we address your concerns effectively and provide the appropriate assistance.

Thank you for bringing this to our attention, and we appreciate your patience as we investigate further.

Regards,
Cell C | TN