Cell C - Unfailingly and consistently ***********.

It seems CELL C is only competent when they want you to upgrade your contract or sign you up to some new promotion.

I upgraded my contract and requested the cancellation of insurance on my old phone as I no longer needed it to be insured. (I also did not want my new phone insured).

Cell C in Cavendish Square (Claremont) assisted me through this process. They proceeded to NOT cancel the insurance and instead keep taking funds from my account. After numerous attempts of getting it stopped (and reimbursed), they reimbursed me for the single month that it had occurred and assured me everything was sorted out (insurance cancelled).

It was not.

For the last 5 months my account has been debited for R119 per month for insurance on a phone that I do not own or use any longer. I've tried too many times, with too many call agents and too many hours spent trying to fix a Cell C stuff up... this is unacceptable. Apart from *****ing my money every month, they are *****ing my time. I'm considering invoicing them for the time I've spent on fixing THEIR mistakes...

I've sent emails with screenshots of all the debits and nothing has been done. I need the insurance cancelled and reimbur*****t for the months from April through August @ R119 per month ASAP.

Thank you.