CELL C ********* TERMS OF SERVICE

Cell C has been soliciting business trying to recoup funds in the most ********* business manner, people should be careful and stay away, I took a contract that was meant to start on 01 September 2019, completed application forms with a consultant that came to my house, took the application form with and that was the only and last paperwork I've seen to date.whilst I received notification that the application was processed never in a single communication was I given terms of service. Did not panic as it was with assumption that proper information was yet to be given to me. The consultant came to prepare the rooter and fails, promised to return before start of services to ensure we were connected and never returned. We got to 01September with no services, and unanswered calls by the consultant. 02 September 2019 took the matter up with the support center, who also failed to connect or commission the services. Seeing that Cell C was not willing to render services, I cancelled their services after a 5 hour frustrating engagement with their support center. Upon cancellation, I was told about a claw back that puts to liability of R4000+ amount for cancelling. This is the most ******* and ********* conduct. No terms were brought to my attention, no services were rendered but I am told I'm liable for a claw back that was never at any point mentioned both verbally and formally in writing. Regardless your argument, the throw this paragraph to a response.

"Good day Hope this email finds you well We are sorry to hear that you wish to cancel your contract with us. We sincerely hope that you would reconsider your decision to cancel and consider future deals to further enjoy Cell C benefit Please note that Your cancellation request of account *** has been processed successfully and your contract will be terminated on 30/09/2019 and claw-back fee for your account is R4,147.41, and it does not include your latest bill, Please be advised this is due to CELL C billing in advance and collecting in arrears. NB: There is a 30-day notice for cancellation, notice effective from 1st day of the month as Cancellation can’t be processed during the month hence the date of termination is 30/09/2019 - A normal subscription fee will be charged for the month of notice. last day of service will be 30/09/2019 Regards Thapelo

Kind Regards CellC Fibre Support Team"

It is the most disgusting manner of conducting business.