Cell C. UNBELIEVABLE BAD, POOR AND NASTY SERVICE TO EXISTING CUSTOMERS.

Well after being Cell C customers for many, many years, since cell phones started, I have to give them a very needed numbs down. Big time. Just spent 49 min for me and my husband's upgrade at the Gallarea mall. Problem is we don't have any account, according to them. Need an Exact account and what not. We only have Cell C acount that has never ever been returned for payment, Telkom and municipal services to pay. My husband earns a reasonably good salary, but that does not count for anything according to Cell C. You have to have debt to make more debt. Is this why our country is in such a mess. Salesman then tried to get me to settle for different phone. Not interested. Will do my husband but credits score not high enough for my phone. Cell C WHY DONT YOU LOOK AFTER LONG TIME CUSTOMERS. WHY??. Would very much like and explanation on this.