Cell C unauthorized double debit

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To whom it may concern

Please backdate my account and see if I've ever been outstanding with any payments.

I have phoned the customer care service in the middle of September and ask them to move my debitorder date from the 29th of every month to the 6th of every month because I started a new job and only get paid by the 4th of each month. So instead of deducting the 29th they must only deduct the 6th of every month and they said it's fine they will do it.

On the 29th of September they deducted R939 after I asked them not to and then they deducted the 6th of October another R939. I then reversed the payment of the 6th because I can't afford two payments going off in one month. I phoned the customer care again and asked them to please keep the debitorder date as it was on the end of every month. I then arranged with them to deduct R939 on the end of October for October month and they once again said it's fine the will do so. My account is currently suspended and I'm quite angry at this very moment.

Please can you reactive my account so I can use my phone and deduct the outstanding balance for October at the end of October. If not please cancel my account immediately, I'll then find myself another service provider and express my disappointment with Cell C service with Hallo Peter.

I've send this e- mail on Monday and I haven't received any response as yet.

Kind regards Melandri