CELL C - Unauthorized Debits

<p>One of the Cell C Telesales consultant contacted / Phoned me to offer the Cell phone contract (March 2017), i accepted the Package telephonically. After accepting the package i started doing my own research and comparing what other Phones they have, i saw the other one which i liked the most. I immediately phoned the Sales Consultant requesting that they change and give me the one i like the most.</p> <p>He responded by saying my credit score does not allow me to get a contract of that amount as it exceeeds the limit i can get.</p> <p>I instructed them to cancel the Contract. The contract was cancelled without even delivering the package.</p> <p>But now the problem is Cell C Debited my account at the end of the month, i phoned Cell C (Customer Care) where i was told the contract is cancelled, and there is No Money that i owe to Cell C. I then went to the Bank to Reverse the Debit. The following Month the Debit went off my account again, i reversed it.</p> <p> </p> <p>After a week Cell C (Collection Department) Phoned me asking me when will i pay. I explained the whole situation to the Collection Consultant, and asked them to tell me what is the amount for? And she said she does not know because she is from the collection Department. She said she will note that.</p> <p>I phoned Cell C (Customer Care) again and they confirmed that there is no outstanding balance as the account was closed. They transered me to their Legal Division where i was told that the Outstanding amount is appearing on their side, but they cannot help me because they donot know what is it for. They refered me to the Customer care to find out what is the amount for, but the Customer Care does not even know if i owe someting.</p> <p>Now Cell C is threatening me that they will take me to the Credit Bureau, This will have a negative impact on my name.</p> <p>Even now i cannot get any help from Cell C because the Customer Care says i donot owe anything and referes me to the Legal Division where they tell me that They don't know what is the amount for and they cannot help me. </p> <p>The collection Department Phone me and say i will be Black listed.</p>