CELL C UNAUTHORISED PORT

My wife and I had and MTN Contract. There were 2 numbers on the contract and the contract was under my wifes name. I lost my phone and decided to use the Cell C buyout promotion to get a contract with Cell C. I made a call to the Cell C Store in Mall of Africa to get a contract in which the Sales consultant assisted me.

The sales consultant asked if I wanted to port my number from MTN to Cell C. I advised that she can port the number ONLY if Cell C will be willing to Buy the contract out(as per promotion).

She advised that the port was rejected and asked how we should proceed. I advised her to CANCEL the port as it was not going to be bought out by MTN.

Subsequently MTN SP have charged my wife and I, R30 655.20 for the contract buy-out.

I have asked the Sales Consultant to assist in explaining how the port was completed without authorization from me or my wife. Why was the contract buy-out not in effect and why she did not cancelled as per request. She then told me to "just pay MTN there is nothing she could do".

I contacted MTN contracts Department wherein Prince advised that the contract was closed from MTN. I asked how does MTN close a contract without any communication or authorization from the owners of the contract? Why have they not accepted any payment from Cell C for the contract? Why have they debited R30 655 from the contract owners for the Buy-out.

We need to be reimbursed for the contract buyout and the number restored to MTN.