1 reviews | Active since Aug 2018
Cell C unacceptable service and product of poor quality
From 11 November 2021 the wi-fi were not working. I called Cell C who, over the phone gave instructions to connect my laptop and I give them the error code. She gave me a ticket nr and said it will take up to three days for them to come back to me. Monday I phoned and they said it is three working days excluding Saturday. Once again they instructed to connect to my computer, the same error code was displayed. She said she would sent it to the technicians. Someone phoned after several days and once again they wanted me to connect my laptop to the white box which gave the same error code. Once again they told me they will sent it to a technician. I phoned again and all the said was that it was at the technicians. This went on for 3 weeks before a technician showed up and said the white box is faulty and replaced it. He said that the the two year year contract which would have ended in February 2022 would now start again from the date they installed the new box. I was not aware of this and shocked to here it. The ticket support number was closed on 3 Dec 2021.It took Cell C 3 weeks to resolve the problem. In order to work I had to switch on my hot spot on my phone and paid roughly R2 000 for data in order to work. This excludes Cell C montly cost of R998.
On 3 February 2022, two months down the road, the wi-fi is not working again. This time they said the fault is with metro fibre who responded quickly to come out only to find out they gave him the wrong make. He had to come back the next day and tested it, it was not metro fibre box that wasn't working. He took another box just to be certain, and it is still not metro fibre's box that wasn't working.
I phoned Cell C again, told them that it was not metro fibre's fault. The woman gave other instructions to do which did not work. She gave a ticket nr and said it will take 48 hours for a technician to contact me.
I find Cell C's service unacceptable and their product of poor quality. Will it take 3 weeks or longer to have connection again?
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We have received your review regarding your C-Fibre accounts.
We apologize for the unpleasant service you have experienced. We will investigate and make contact with you to resolve the matter.
^NZ
Thank you for reaching out to us.
We have received your review regarding your C-Fibre accounts.
We apologize for the unpleasant service you have experienced. We will investigate and make contact with you to resolve the matter.
^NZ
I phoned at 16:45, gave her the ticket number and she said "O, you don't have connectivity" which I rep**** that they have to come and replace the box. She answered that she will put it as critical. Thus meaning nobody looked at it at all and I'm wasting my time contacting Cell C. The onsite technicians don't work during weekends.
This is appalling. I've spent R1 300 on data for 8 days to work through the hot spot. Will Cell C reimburse me? Of course not. It's my problem and they will take their sweet time. I want to cancel my contract without any contractual obligations on my side.
I phoned at 16:45, gave her the ticket number and she said "O, you don't have connectivity" which I rep**** that they have to come and replace the box. She answered that she will put it as critical. Thus meaning nobody looked at it at all and I'm wasting my time contacting Cell C. The onsite technicians don't work during weekends.
This is appalling. I've spent R1 300 on data for 8 days to work through the hot spot. Will Cell C reimburse me? Of course not. It's my problem and they will take their sweet time. I want to cancel my contract without any contractual obligations on my side.
For anyone who reads this, please be aware before signing a contract with Cell C.
For anyone who reads this, please be aware before signing a contract with Cell C.