Cell C Unacceptable service

Cell number - ********** 679

On Sunday 14.10.2018 I went to Table Bay CellC store to do a simswop as I needed a nano sim. The consultant who was on duty that day checked my number and told me that it was under a company. I explained to her that I have been using the same number for over 10 years and I took it on contract from Autopage and when Autopage closed down they transferred our accounts to Glocell. In 2016 I cancelled my contract and my number was on prepaid.and has been like that since. She then asked me to check if I still have old invoices that has my name and she will forward them to credit vetting for a name change. Yesterday the 17.10.2018 I went back to Table Bay with both invoices from Autopage and Glocell. I stood there for about an hour before I was told that they can not process the simswop as my number belongs to a Mr Van what what. I don't understand how that happened as my number is still active. When I told them to dial the number to prove that it is with me and still belongs to me, they refused. This is unacceptable and has inconvenienced me tremendously. I need this misunderstanding sorted out as I'm not going to change my number that I have had for so many years because of CellC's incompetence. My number is still active and you are free to call me on it..

Regards

Pumla Mapisa

********** 679