1 reviews | Active since Nov 2021
CELL C Unacceptable Customer Service - iPhone 12 Contract Deals
Good day
I have been a Cell C customer since 2009.
Recently on 11 October 2021 I upgraded to an iPhone 12 64GB device contract through the call centre.
I have been following up daily on my order of which the status of my order is that there are no stock available and awaiting stock to arrive. This week i have followed up again, as I do daily, to come to understand that the iPhone 12 has been discontinued. No communication regarding this has been communicated with me. I have been in contact with iStore and in fact the phone i app**** for are not discontinued.
I have left several requests for the operator who did the upgrade for me to give me a call back to no success.
I have phoned Cell C again explaining my frustration regarding the above and was advised if i want the iPhone 12 i should uograde directly throu one of the iStores. Istore do not do any Cell C contracts and therefor can not upgrade through them.
The call centre claim to get updates from suppliers on a daily basis, yet they can not give me feedback as to whether i will receive my device or not.
Either Cell C should source a phone that i ordered as they are still available. I could go to MTN and get even an Iphone 13 at a cheaper deal per month, but i chose to stay with Cell C as i am a loyal customer, and therefore expect the same from Cell C. The way this is handled is unacceptable. If the iPhone 12 is no linger available or will not be delivered anymore, i would expect for Cell C to match deals for the iphone 13 at the same or similar cost. I can get a iPhone 13 Pro for R20 less than Cell C offer of the so called discontinued iPhone 12.
Please make contact with me with facts and similar Apple Deals please. Each department is telling different stories.
Thank you
Since the last update on my issue i had to upgrade to a newer version of the Apple iPhone 13 since the iPhone 12 was discontinued.
I have followed up today, 03.01.2022 and still no stock on the new iPhone 13 device of which i was promised delivery earlier.
This query is now since October 2021 qnd Novemebr 2021.
I am very frustrated about this as i know of customers who has already received their iPhone 13 devices and I expect the same service.
Urgently please source an iphone 13 as soon as possible. My contract expires in february 2022 before switching over to the new contract and pricing.
I trust to hear from you soon.
Thank you
Since the last update on my issue i had to upgrade to a newer version of the Apple iPhone 13 since the iPhone 12 was discontinued.
I have followed up today, 03.01.2022 and still no stock on the new iPhone 13 device of which i was promised delivery earlier.
This query is now since October 2021 qnd Novemebr 2021.
I am very frustrated about this as i know of customers who has already received their iPhone 13 devices and I expect the same service.
Urgently please source an iphone 13 as soon as possible. My contract expires in february 2022 before switching over to the new contract and pricing.
I trust to hear from you soon.
Thank you