LI
Lesley I
1 reviews | Active since Jan 2020
29 Jan 2020, 10:22
Cell C - Unacceptable behaviour and lack of interest in resolving customer complaints
We cancelled our contract for our complex in March 2017, yet Cell C is still debiting our bank account. All calls and emails from Mar 2017 to date to resolve this issue, have been ignored and we are constantly having to reverse the ********** debit amounts from our account. This costs time and money!!! Shame on you Cell C!! It gets even worse, as Cell C constantly change the monthly debit order reference number and sometimes the amount, so that the bank will not recognise the original cancelled debit order! This is dishonest and unacceptable behaviour!
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
29 Jan 2020, 11:11Good day Lesley Ison
Thank you for contacting Cell C.
We sincerely apologize for the unpleasant experience.
The matter has been escalated to our Social Media Support team. We will be in touch.
^NT
Thank you for contacting Cell C.
We sincerely apologize for the unpleasant experience.
The matter has been escalated to our Social Media Support team. We will be in touch.
^NT
Cell C's reply29 Jan 2020, 11:11
Official
Good day Lesley Ison
Thank you for contacting Cell C.
We sincerely apologize for the unpleasant experience.
The matter has been escalated to our Social Media Support team. We will be in touch.
^NT
Thank you for contacting Cell C.
We sincerely apologize for the unpleasant experience.
The matter has been escalated to our Social Media Support team. We will be in touch.
^NT
LI
Lesley I's updateReviewer Update
03 Jun 2020, 11:47Despite the message from Cell C above dated 29 Jan 2020. This issue is STILL NOT RESOLVED and our bank account is still being **********ly debited with even higher amounts every month, which require a visit to the bank with two trustees in order to reverse these entries. (The latest amount being R1032.00 - the original contract monthly amount is R129.00) This is a huge waste of time for both trustees, as well as the costs incurred to use for reversing the entries and both trustees are pensioners and this places both of us at risk for CoronaVirus!!!!!
Moses Mo***eng acknowledged by telephone, when i called him, that he had received all the relevant documentation, in order to close this account and here we are 5 months down the line with the same ********** activity on our account. I now find that the numerous emails that I continuously send to Cell C customer service and Moses Mo***eng are being returned as undelivered.
We are beyond angry and disgusted and are considering legal action.
Moses Mo***eng acknowledged by telephone, when i called him, that he had received all the relevant documentation, in order to close this account and here we are 5 months down the line with the same ********** activity on our account. I now find that the numerous emails that I continuously send to Cell C customer service and Moses Mo***eng are being returned as undelivered.
We are beyond angry and disgusted and are considering legal action.
LI
Lesley I's update03 Jun 2020, 11:47
Reviewer Update
Despite the message from Cell C above dated 29 Jan 2020. This issue is STILL NOT RESOLVED and our bank account is still being **********ly debited with even higher amounts every month, which require a visit to the bank with two trustees in order to reverse these entries. (The latest amount being R1032.00 - the original contract monthly amount is R129.00) This is a huge waste of time for both trustees, as well as the costs incurred to use for reversing the entries and both trustees are pensioners and this places both of us at risk for CoronaVirus!!!!!
Moses Mo***eng acknowledged by telephone, when i called him, that he had received all the relevant documentation, in order to close this account and here we are 5 months down the line with the same ********** activity on our account. I now find that the numerous emails that I continuously send to Cell C customer service and Moses Mo***eng are being returned as undelivered.
We are beyond angry and disgusted and are considering legal action.
Moses Mo***eng acknowledged by telephone, when i called him, that he had received all the relevant documentation, in order to close this account and here we are 5 months down the line with the same ********** activity on our account. I now find that the numerous emails that I continuously send to Cell C customer service and Moses Mo***eng are being returned as undelivered.
We are beyond angry and disgusted and are considering legal action.