Cell C unable to provide invoices after 7 months – complete breakdown in billing compliance

I have been trying to obtain invoices from Cell C since August 2025. It is now seven months later, during provisional tax season, and I still do not have all the invoices I am legally entitled to.

Despite: Multiple support tickets Numerous emails Screenshots and browser/app testing Phone calls (including dropped calls with no follow-up) Providing a full list of transactions requiring invoices

Cell C has failed to resolve this.

Their responses have been inconsistent and contradictory. At various points I was told: The invoice system is still “in development” Only the last 5 transactions are available (a system limitation) Invoices could be generated manually Then only two invoices were provided, despite many more being requested

I was eventually told IT would “reprint” invoices, but no timelines were honoured. I set a clear 24-hour deadline for resolution after seven months of delays. That deadline was ignored, with no response at all.

This is no longer a customer service issue, it is a failure to meet basic billing and legal obligations. Internal system limitations do not excuse withholding invoices for completed purchases.

I am posting this publicly because all reasonable internal avenues have been exhausted.

I am still simply requesting: All outstanding invoices for transactions already provided Proper closure of this matter

At this stage, I cannot recommend Cell C to anyone who expects basic administrative competence or compliance.