Cell C unable to process a simple order

Okay so this is my struggle with getting fiber (internet) so far.

1st I tried to sign up with Cell C Pre-ordered the fiber line in April already with the sole idea of live streaming to twitch/youtube. After 3 months of not getting any feedback from them, just them saying the fiber is not live in my area yet, which I knew was already live on the 25th June, I start mailing Frogfoot. I find out that Frogfoot never received an order from Cell C. After mailing every manager I could find at Cell C I realized this is waste of my time and I cancelled my order with them. In comes Webafrica. I placed my order and within 25 days I have my fiber. Here I thought my luck has turned around. To my dismay I am getting worse ping on games (300ms to Europe), on a 100mb download/ 100mb upload line. I am barely getting 1.2mb of upload so thus again I am unable to live stream. Which just so that we are clear I explained to the sales consultant that contacted me from Webafrica that this is the SOLE reason I am looking at getting fiber. End of August and still no resolution. The support technicians are telling me its a routing issue, Which I'm sure it is as this only happens from 7pm till 11pm that the line is basically unusable for my needs. The support ticket gets closed and there is no resolution in site.